Support
We're here to help. Most issues are solved in minutes.
Email support
Write to us at support@seeboop.com. We reply within one business day, usually much faster.
Frequently asked questions
My Station and Viewer won't connect — what do I do?
First, make sure both devices are signed into the same account and that the Station device has camera and microphone permission granted in the OS settings. If the status bar shows "Reconnecting" for more than 30 seconds, try the following: (1) close and reopen the Viewer app; (2) tap "Stop Monitoring" on the Station and start it again; (3) check that both devices have an active internet connection — SeeBoop works over Wi-Fi and cellular. In rare cases where direct peer-to-peer fails (usually strict corporate firewalls), SeeBoop falls back to our TURN relay automatically.
I'm not getting noise or motion alerts on my phone.
Push notifications require the Viewer app to have notification permission enabled. On iOS, go to Settings → SeeBoop → Notifications and ensure they're on. On Android, go to Settings → Apps → SeeBoop → Notifications. Alerts are only sent when the Viewer app is in the background or closed; if you're actively watching, alerts are shown in-app instead.
The Android Station stops streaming when I switch apps.
SeeBoop runs a foreground service on Android that keeps the camera and microphone active while the app is in the background. A persistent notification ("SeeBoop is watching…") should appear in your notification shade while the Station is running. If you're not seeing this notification, check that SeeBoop has the "Display over other apps" and "Foreground service" permissions granted in Android settings.
I paid for Premium but the app still shows Free.
On the web, Premium activates via webhook and typically appears within 10 seconds of payment. If it hasn't updated after a minute, pull down to refresh the home screen or sign out and back in. On iOS or Android, the app syncs your plan with our server on launch — restarting the app should resolve it. If you're still stuck, email support@seeboop.com with your order confirmation and we'll sort it out.
Can I get a refund?
For the Lifetime purchase made on the web (via Stripe): yes, within 14 days of purchase, no questions asked. Email support@seeboop.com. For purchases made via the App Store or Google Play, Apple and Google handle refunds through their own processes.
How do I delete my account?
In the app: Settings → Account → Delete Account. This immediately signs you out and queues your data for permanent deletion within 30 days. If you have an active Premium subscription, cancel it first through the relevant store (Stripe Customer Portal, App Store, or Google Play) to avoid being charged again.
Where are my cloud recordings stored?
Cloud recordings (a Premium feature) are stored on our servers in EU-based datacentres (Hetzner), encrypted at rest. They are accessible only to you and are automatically deleted after 30 days. You can delete individual recordings earlier from the Recordings tab in the app.
Can SeeBoop staff see my video feed?
No. Live video travels peer-to-peer between your devices using WebRTC with DTLS encryption — our server only relays the initial connection handshake. In the minority of sessions that need our TURN relay, only encrypted bytes pass through; we hold no key to decrypt them. See our Privacy Policy for full details.